We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (17)
4 Stars (1)
3 Stars (2)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
25 Jun 2019 09:10
I just can tell what was the problem of waiting for over 3 months and still did not get it..after a series of being from store and me canceling my dispute .I became tired of waiting and I finally disputed it..I am giving him 5 stars because he was communicating very well on his replies..finally I have received my full refund today. ...but I promise him if I get the drone in good condition after I will communicate him .....I recommend him of sincerity...feel free with him...we became friends through his response. ...
23 Jun 2019 11:01
Came very quickly. Less than a week to moscow. all in integrity and safety right to the house. Everything works and corresponds to the description. I advise
6 Jun 2019 14:09
Excellent product, as advertised! Arrived ahead of schedule, beautifully packaged! *****
29 May 2019 23:34
Fast shipping, delivery arrived before aspected time, the supplier is very co-operative and responding if anyone questioning. SJRC F11 Amazing Drone is very steady in the air and holds steady in hover even in windy conditions, GPS all the features work, and although my phone is only 4G the video works, the drone is 5G WiFI my phone is not capable of receiving that. I am very happy
27 May 2019 12:00
22 May 2019 10:48
18 May 2019 03:42
READ BEFORE YOU BUY FROM THIS SELLER. The drone is fantastic. Stable, silent, high quality, good image. Best price quality ratio. The store is not. The drone arrived damaged because of very poor packaging. They just take the original box, put it in plastic enveloppe and ship it at low packaging expense for them. The chances that shipment damages it along the way are vey high. When complaining, the seller proposed 8 $ as compensation and had no spare parts for replacement. This is disrespectful of clients. You can see from other comments that my shipment is it an exception. If you enjoy playing lottery, you can buy from this seller. Otherwise, YOU HAVE BEEN WARNED.
16 May 2019 11:52
Dron received after a month not working, not working one engine. After próbach negotiate with Ali and store could I receive 1/6 value drone. Really rekompensata none. Not successful purchase and lost money don't recommend seller, do not want to solve the problem, to sell and nothing more it no longer care. Packing also destroyed, not potrafią it well protect for shipping. Not advise you do there shopping
15 May 2019 23:49
changed the carrier without consulting me
13 May 2019 22:42
You 've arrived in perfect condition and very fast, before you promised, i have tested it and it works as specified, it is missing to test some functions but so far everything great
10 May 2019 11:16
After some shipping problems. The product arrived without further delay. The box a little mistreated but the product at the right time
28 Apr 2019 03:15
The drone arrived 25 days later in ulyanovsk. Completeness according to the order. The drone flies perfectly, the remote listens, the video, at speed, the malekha is slowing down, did not find how it should fly around me. Maybe there is no such function, although in the description there is.
15 Apr 2019 13:26
Ok. As described, good quality material.
15 Apr 2019 04:31
14 Apr 2019 06:52
Very good service and fast delivery. Thanks.
13 Apr 2019 06:20
Excellent drone! Fly magnificent and for a long time. Shipping very fast!
11 Apr 2019 15:53
but, please, change your quality package!!!!!
11 Apr 2019 13:26
It was late at 2 months the package on the one side damaged but since it was shortened the product did not suffer damage.
10 Apr 2019 14:49
Great drone battery has great autonomy Am satisfied with purchase. Arrived without any fee store fast respond to emails excellent purchase
10 Apr 2019 10:47
Verry happy . Good quality drone.
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